TEATIAMO TERMS AND CONDITIONS
Valid from December 25th 2015.
WWW.TEATIAMO.COM (hereinafter called “TEATIAMO”, ”webshop” or “we”) is run and operated by business identity name TEATIAMO INDUSTRIES Co and business registration code 2731310-3.
Company address is located in Helsinki, Finland. All questions please contact: teatiamofin(at)gmail.com. TEATIAMO reserves the right to revise these terms and conditions.
By accessing as well as ordering from TEATIAMO webshop you agree to these terms and conditions. These terms and conditions apply to all agreements you reach with TEATIAMO webshop. The contract between the customer and TEATIAMO begins once an order is placed.
The prices of the products are shown on TEATIAMO webshop. All webshop prices are presented in Euros and include 24% VAT (Value Added Tax). All prices are subjected to change. Shipping fees are not included in the price for oversees, and TEATIAMO charges for shipping outside of FINLAND. Shipping fees vary depending on the country where your order is shipped.
Products shipped outside of EU are VAT free. Some orders to non-EU countries may be subject to VAT, import duties or taxes. These additional costs must be covered by the customer in order for item to clear customs. We recommend that you contact your local customs authority for more information and regulations to determine a landed cost price prior to purchase completion.
To order from TEATIAMO webshop you have to be 18 years or older.
In order to make purchases on TEATIAMO webshop you do not have to register. However you do have to provide your personal details, contact information and billing information. The customer is responsible in providing the correct information and to guarantee to be the person referred to in the billing information stated.
The contract between the customer and TEATIAMO begins once an order is placed. Payment must be received prior to accepting an order. Once the order is successfully placed you will receive an order confirmation email to your email address. When placing and order in TEATIAMO webshop you accept the terms and conditions of TEATIAMO webshop.
In TEATIAMO webshop we also sell products that are available for backorders referring to wooden products. For wooden products the backorder will sometimes take weeks to be delivered depending on the customers location. TEATIAMO does not guarantee that all items included in the TEATIAMO webshop are in stock at the time of your order. Please note that as wood is a natural material, variations in wooden products will occur because every single piece is handcrafted. Purchases of TEATIAMO webshop are for personal use or gift use only. Re-sale or commercial benefits are prohibited. TEATIAMO webshop reserves the right to restrict multiple quantities of an item being shipped to any customer or postal address.
For payment TEATIAMO uses Paytrail and PayPal.
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.
Paytrail Oyj, business ID 2122839-7
Phone: +358 207 181830
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments. CHECK THE BANKS FROM THIS LINK:
PAYPAL Payment Processing
We offer our customers a secure and convenient method for making payments online using PayPal. The PayPal system uses industry-leading security measures to ensure that your financial information is kept private.
After you select your products and click on the “Check out with PayPal” button, you will complete your payment and shipping details on the PayPal website. Once PayPal clears your payment, we will send you an email confirming your purchase.
Please note that you DO NOT need a PayPal account to use our web shop. You may pay with your VISA, MasterCard, or American Express card. Of course, if you have a registered PayPal account you may choose this for the purchase method without typing your credit card information. Signing up for a PayPal account is optional, however, which means that you can complete your payment first, and then decide whether you want to save your information in a PayPal account for future purchases.
One advantage of using the PayPal system is that refunds are processed instantly. If the PayPal payment was funded by a credit card, the money will be credited back to your card and, depending on the card issuer, may take up to four days before showing on your credit card statement. Refunds for transactions that were funded by bank account or PayPal balance are credited instantly to the customer’s PayPal account.
Additional information about the PayPal payment system may be found on the PayPal website.
Please note that we cannot accept any other payment methods.
Credit/debit cardholders are subject to validation checks and authorization by the card issuer. We receive the right to not accept your order if for instance your payment cannot be authorized. If the issuer of your payment card refuses to authorize payment to TEATIAMO, we will not be liable for any delay or non-delivery. After completing your purchase we will not keep your payment data in our system.
TEATIAMO does not store debit or credit card data.
TEATIAMO will handle all orders in the order they have been received. Delivery time varies depending on where the order is being delivered. Delivery time is calculated from the dispatch date. Delivery normally takes about 1-2 working days for the in stock products to Finland and 2-5 working days everywhere else. Estimated delivery times are provided as guidelines only. For instance destination customs clearance may cause delays. TEATIAMO is not responsible for any delays caused by force majeure. We mainly use Finnish post (Posti), but also DPD or Fedex for deliveries. All international orders require a signature upon delivery.
We deliver internationally. Please note that we do not deliver to: Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falklands, Guinea Bissau, Iran, Johnston Island, Kiribati, North Korea, Mayotte Island, Myanmar, Nauru, Niue, Sao Tome & Principe, Sierra Leone, Solomon Islands, Somalia, St. Helena (S. Atlantic), Sudan, Tajikistan, Tokelau Islands, Republic of Turkmenistan, Tuvalu and Wake Islands. Please note that this list may vary.
Delivery areas and approx. delivery costs:
USA, Canada 10€
Asia, Oceania – 10€
Rest of the world – 10€
Delivery times and operators for in stock products:
Finland: 1–2 working days
Europe: 2-5 working days
USA, Canada: 2-5 working days
Asia, Oceania: 2-5 working days
Rest of the World: 2-5 working days
We are unable to redirect orders once items have been dispatched.
Posti (Finland) – 0200 71000 / www.posti.fi
Fedex (International) – 08456 07 08 09 / www.fedex.com
DPD (International) – 010 804 848 / www.dpd.com
Wooden goods are accurately made in real, carefully selected wood. Any imperfections, differences in shade are not to be considered as defects, but on the contrary as the typical aspects of a natural product. Therefore we cannot accept complaints due to the particular characteristics described. If you wish to exchange an item, please contact TEATIAMO webshop within 14 days of delivery. Items must be returned immediately after notifying TEATIAMO of a return via email: teatiamofin(at)gmail.com.
All exchange items need to be returned in perfect, original condition. Used, modified or damaged items and packaging will not be accepted. After we receive the returned item, we will ship you the exchange item and refund you of the possible difference. Refunds will be issued to your original payment method.
Please address the exchange shipment to TEATIAMO, Eurantie 12 c 45, 00550 Helsinki, Finland.
Wooden goods are accurately made in real, carefully selected wood. Any imperfections, differences in shade are not to be considered as defects, but on the contrary as the typical aspects of a natural product. Therefore we cannot accept complaints due to the particular characteristics described. If you have ordered an item and it did not meet your expectations and you decided not to keep it, you may return the item. Items must be sent back within 14 days from receiving the merchandise. The time limit starts running the day after you have received the parcel. Returns will be accepted only when the item is shipped back within the given time limit, which means that you must ship the item out on time.
All items need to be returned in perfect, original condition. Do to the character of the items – used, modified or damaged items will not be accepted. Items must be returned with all the item tags and in their original package.
Items must be returned immediately after notifying TEATIAMO of a return via email: teatiamofin(at)gmail.com. Should the package be lost in transit, TEATIAMO webshop will not be held responsible. Items lost in transportation will not be refunded. Please keep the delivery note. Please note that we will not refund the return shipping cost made in Finland. The customer is also responsible for the return shipping costs outside Finland.
Please address the return shipment to:
TEATIAMO, Eurantie 12 c 45, 00550 Helsinki, Finland.
For questions: teatiamofin(at)gmail.com
If there are further differences with settlements the customer can turn into finnish ‘kuluttajariitalautakunta’ (www.kuluttajariita.fi)
Before using ‘kuluttajariitalautakunta’ the customer needs to be in touch with finnish ‘maistraattien kuluttajaneuvontaan’ (www.kuluttajaneuvonta.fi).
ELIGIBILITY TO PURCHASE
To order from TEATIAMO webshop you have to be 16 years or older.
This agreement and all other documents are processed in English. When registering or ordering you agree to use our service in English. We can be of additional help in Finnish. Please contact us at teatiamofin(at)gmail.com.
All TEATIAMO logos, graphics, text, photos, designs, icons, images and data are owned by TEATIAMO. You may not publish, duplicate or distribute the material to others without prior consent from TEATIAMO. For press inquiries, please contact us at firstname.lastname@example.org.
TEATIAMO cannot guarantee that colours on the web shop and in wooden products will be true to life. This depends partly on the colour settings of your computer and monitor as well as the natural nature of wooden material which may vary.
TEATIAMO cannot guarantee that the sizes given on the web shop for wooden products will be true to life. Approximate size guidelines for wooden products are given on the web shop yet note that due to the unique nature of the product, the sizes in wooden items may vary.
WOOD AS MATERIAL – NOTE FOR ALLERGIES
Wooden goods are accurately made in real, carefully selected wood. Any imperfections, differences in shade are not to be considered as defects, but on the contrary as the typical aspects of a natural product. Therefore we cannot accept complaints due to the particular characteristics described.
Some wooden materials for example walnut is proven to cause allergic reactions such as irritation, itch and abdominal cramps. As you use the products you are responsible and aware of this option.
Read more from WOOD DATABASE ALLERGIES from this link to be aware.
Here under is the specific way how every wooden TEATIAMO piece is made:
1. First TEATIAMO craftsman uses a CNC machine to sculpture the one block of wood vibe. The process of this for one piece takes 40minutes.
2. After the CNC machine, the wood vibe is always handcrafted, formed and finished with similar shape and our craftsman will smooth the vibe and work on the details by hand.
3. Our craftsman scrubs the wood vibe and makes it smooth and beautiful.
4. Our craftsman then uses safe and certified E71/3 acrylic varnish for finishing. At the moment we are using 4-5 prayed layers of varnish which makes the surface polished and shiny and it prevents moist and dirt getting in to the wood. The same varnish is used in children’s toys.
5. Wood is a natural and safe choice. With varnish finishing you can use water, oil and silicone based lubricants.
It is our priority to keep our site secure and make the shopping experience as pleasant as possible. TEATIAMO requires your personal information for ordering and billing purposes only. Contact information such as email addresses and phone numbers are needed to complete an order. Customer information will only be processed by designated TEATIAMO employees processing the web shop orders. TEATIAMO will not provide your personal information to any third parties except for billing and delivery purposes or the authorities in case of breaking the law or good practice violations.
Payment always takes place in the PayPal online billing server, on your bank server or on the credit card server. We do not receive any bank account details or credit card numbers.
CUSTOMER RESPONSIBILITY AND CARE
When the product reaches the customer, customer is full aware of the nature of the product. Customer understands that any misuse of the product may cause damage that is out of context with TEATIAMO. When the product reaches the customer the customer takes full responsibility of the use of the product.
TEATIAMO wooden products are finished with acrylic E71/3 certified varnish which is also used in children’s toys. It is safe and prevents moist and dirt.
Cookies are used in the site, in order to improve your experience of the site. A cookie is a small piece of data that identifies your computer and allows the site to remember your personal settings. Cookies need to be accepted in order to run the website efficiently. You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. Cookies do not retrieve any other information from your computer, pass on viruses or capture e-mail addresses.
In case of force majeure, TEATIAMO’s obligations will be suspended. A force majeure is in the event of war, strike, riot, crime, government sanction, lockout, natural disaster or that prevents TEATIAMO to fulfil its obligation under the contract. TEATIAMO is not responsible for instance for delivery delays caused by force majeure.
Any disputes will be negotiated and settled in Helsinki District Court in Finland.
CUSTOMER SERVICE / teatiamofin(at)gmail.com
We keep our right to alter the terms and conditions. The customer should familiarise herself with TEATIAMO terms and conditions each time when ordering.
TEATIAMO web shop is provided and hosted by KOLM3.
KOLM3 is a networked web shop platform for design professionals.
Unmethod Vuorimiehenkatu 23 B
00140 Helsinki, Finland E/ shopkolme(at)gmail.com
CUSTOMER SERVICE /
FINLAND +358 400 910051
Beneficiary name: TEATIAMO INDUSTRIES Co
Account number (IBAN): FI91 1745 3000 2019 23
SWIFT code: NDEAFIHH
TEATIAMO is registered under the joint-stock company called TEATIAMO INDUSTRIES Co. Registration number: 2731310-3.