Teatiamo Q&A

Q: Do I have to register to buy Teatiamo Products?
A: In order to make purchases on TEATIAMO webshop you do not have to register. However you do have to provide your personal details, contact information and billing information. The customer is responsible in providing the correct information and to guarantee to be the person referred to in the billing information stated.

Q: Is it safe to order from Teatiamo.com and how you take care of privacy?
A: It is our priority to keep our site secure and make the shopping experience as pleasant as possible. TEATIAMO requires your personal information for ordering and billing purposes only. Contact information such as email addresses and phone numbers are needed to complete an order. Customer information will only be processed by designated TEATIAMO employees processing the web shop orders. TEATIAMO will not provide your personal information to any third parties except for billing and delivery purposes or the authorities in case of breaking the law or good practice violations

Q: Will everyone know what I have ordered when picking up the package?
A: We at TEATIAMO are very discreet when handeling orders. The delivery does not scream what is in the package, but ofcourse it shows that sender is Teatiamo Industries. It is safe to order and our customers privacy is important to us.

Q: Do you offer some guarantee for products?
A: Wooden goods are accurately made in real, carefully selected wood. Any imperfections, differences in shade are not to be considered as defects, but on the contrary as the typical aspects of a natural product. Therefore we cannot accept complaints due to the particular characteristics described. If you take care of the product like we advice, Teatiamo products are a lifetime partner. When the product reaches the customer, customer is full aware of the nature of the product. When the product reaches the customer the customer takes full responsibility of the use of the product.

Q: Where else I can buy TEATIAMO products?
A: You can find all our retailers here www.teatiamo.com/retailers

Q: What is the delivery time on products?
A: TEATIAMO will handle all orders in the order they have been received. Delivery time varies depending on where the order is being delivered. Delivery time is calculated from the dispatch date. Delivery normally takes about 1-2 working days for the in stock products to Finland and 2-5 working days everywhere else. Estimated delivery times are provided as guidelines only. For instance destination customs clearance may cause delays.